Customer Care Officer - Low Touch (F/M/X)
Your Missions
As a Low touch Support agent, you will be in direct contact with customers and prospect, proposing solutions to provide them the support they need. You will be responsible for closing our application prospects & existing customers and support them during throughout their journey. Your missions will be :
Support
- Assist prospects with Yousign’s SaaS application adhering to Service Level Agreements (SLAs) for response and resolution times
Closing
- Develop and close small deals with prospect & existing customers
Retention
- Develop and implement strategies to reduce churn
Relationship Management
- Assist our low-tier customers during their journey
- Follow-up on renewals
Who are you ?
Feel like applying ? Here are the main skills that will help you thrive as Yousigns’ next Customer Care Officer- Low Touch (F/M/X) :
- You already have experience working closely with large base of customers, ideally in Customer Care or Customer Support and are able to negotiate with them
- You have strong analytical and redactional skills, helping you understand and manage our customer's needs
- You are autonomous, team-player and willing to evolve in a fast-paced environment
- You speak fluent English and French
- Speaking an additional language (ideally German or Italian) is a strong plus
- Having experience working with Salesforce is a strong “nice to have”
However, If you don't match all of those criteria, no worry ! You can still apply and let us know how you will be a good fit for the position, our Talent Acquisition team will have a close look at your application.
What will you find at Yousign ?
- A dynamic scale-up that puts people first
- A management style that encourages autonomy and cohesion, through common Objectives and Key Results (OKR)
- Top-notch work culture and methods
- Regular team events and bi-annual company meetings
- Numerous perks & benefits, such as: charity day offered, ESOP, remote equipment, private health and life insurance (Alan), learning & talent development advantages, CSE, Moka.Care subscription and more!
Equal Opportunity at Yousign
At Yousign, we embrace uniqueness and ensure every team member has an equal chance to contribute.
We offer equal job opportunities and maintain transparent, fair processes across the board, including pay. 🟰💰
Join us at Yousign, where our differences fuel creativity and strength — Let's leap into this amazing adventure together! 🌈✨
- Locations
- Paris
Paris
-
Avantage 1
Ici vous pouvez par exemple écrire que vous proposez un salaire digne de concurrence ou des avantages similaires. -
Avantage 2
Quels sont vos activités sociales ensembles? Écrivez tout de déjeuner d'affaire à des voyages annuels. -
Avantage 3
Proposez vous par exemple des subventions de bien-être ou des avantages similaires.
Workplace & Culture
At Yousign, we want to advocate for the well-being of our employees, so that the collaborative adventure we just
talked about 😉 👆 is as fulfilling as possible.
That’s why we offer:
- flex office. Phenomenal offices in Paris, at the Place de la Concorde, and on the marina of Caen, the historical
headquarters of the company. ⛵Full-remote is possible for a large part of the teams,
- asynchronous work. We communicate both synchronously and asynchronously with tools that make this
distance more pleasant: Slack, Notion, Discord, Google Workplace, etc.
- unifying team building. We all meet together to exchange formally but also for fun!
- sports. Many yousigners like to be energized by doing sports activities or even competitions together or
individually,
- ecology. We advocate the "0 paper" policy, the use of compost, public transportation...and many other things!
We also have a partnership with Ecotree: for every 10 clients we plant a tree to reduce our carbon footprint.
Today, this represents more than 1,200 trees.
About Yousign
At Yousign, we are reinventing the electronic signature experience with a fast, legal, secure and 100% European SaaS solution. 🖊⚡
Founded in 2013 by Luc Pallavidino and Antoine Louiset in Caen, our scale-up is now present in France 🇫🇷, Italy 🇮🇹 and Germany 🇩🇪!
Our goal? To become the European leader in electronic signatures by enabling freelancers and SMBs, to simplify
their workflows. 🤸
🚀 In order to achieve this…
- 2019: we integrated into the eFounders, one of the best SaaS start-up studios in Europe,
- 2021: we raised 30 million euros from the eFounders and Lead Edge Capital, famous for having invested in
BlaBlaCar, Asana, Zoom, Spotify and Uber.
We offer two e-signature solutions:
- a web app, ready to use and accessible from anywhere,
- an API (Application Program Interface), which can be easily integrated into business softwares
At this time, Yousign is :
- more than 200 yousigners in our offices in Paris and Caen, or in full-remote (+40% are working remotely) 👦 💻
- more than 18,000 customers who trust us on a daily basis 🤝
- over 4 million signatures every month 🔝
- An impressive annual growth rate, which makes us the most successful e-signature scale-up in Europe
Gender Equality Index 96/100
Customer Care Officer - Low Touch (F/M/X)
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