Customer Success Manager - Italian speaker 🇮🇹 (F/M/X)
As a Customer Success Manager, your mission will be to take care of our APP and API clients, working directly with our Lead Customer Success. You will be responsible for the onboarding, the engagement, the expansion and the customer satisfaction of your portfolio. You will mainly focus on the Italian market and secondary on the European market.
Your objective is to build a relationship of trust with your clients to become the point of reference all along the project. You must support the client in the deployment of Yousign’s solutions, advise them and bring answers and appropriate solutions. You must ensure the satisfaction of our clients to keep them loyal and transform them into ambassadors of our brand. In addition, you must identify high-potential clients and pinpoint opportunities to boost up-sales. Lastly, you must understand the product usage of your clients to improve sales cycles.
Your missions
- Be the face of Yousign to our clients. You will represent the brand, the team, and the product by being the clients’ main point of contact.
- Manage and develop your own customer portfolio, of which you will be responsible for maintaining long-term relationships and identifying upsell opportunities.
- Guide our clients towards optimal use of Yousign. Identify those who do not use our product to the fullest by analyzing data and contribute to preventing client churn.
- Organize and conduct training sessions with newly onboarded clients
- Guarantee the proof of value (ROI): reporting, calls, meetings, Business Reviews
- Participate in the reflection of automating certain actions all in guaranteeing a client relationship that is personal and customized
- Contribute to the development of our products by providing customer feedback to the product teams. You are the voice of the customer internally! You will therefore have the opportunity to identify the need for new features and propose your findings to our product teams
- Our tools : Salesforce, Chargebee, Aircall, Modjo, Intercom, Metabase, Discord, etc.
Your profile
- You have a first experience in Sales or Customer Success in a BtoB SaaS environment
- You know how to quickly adapt to new situations and people. For this, you will need passion, patience, and the talent of explaining things clearly and simply
- You are curious and you learn quickly. You have the ability to absorb a large amount of new information.
- You like to participate in building new strategies for your clients, resolving complex problems and finding the information that they need
- You want to evolve in a dynamic environment that is constantly changing. You are therefore at ease in managing several tasks and problems at the same time.
- Your written and oral communication in Italian is at a native level. You are fluent in English. Any other European language is a plus
- You are able to work from our Paris office
- You are precise and rigorous
- You are a team player, empathetic and a good listener
- You already used Salesforce, which is a plus
What you will find at Yousign:
- A dynamic scale-up that puts Product first
- A management style that encourages autonomy and cohesion, through common Objectives and Key Results (OKR)
- Top-notch work culture and methods
- Caring and challenging work environment
- Regular team events and an annual company meeting
- Numerous perks & benefits, such as: solidarity day offered, great mutual and provident insurance, learning & talent development advantages, CSE, and more!
Recruitment Process:
1. A first phone call with a Talent Acquisition Manager to discuss in further details
2. This will be followed by a 1 hour interview with our Lead Customer Success, Adrien Boisard
3. The next step is a case study : on opportunity to show us your skills
4. Last round : you will meet with our Head of Customer Success, Davy Dessaint
- Département
- Revenue
- Role
- Customer Success (H/F/X)
- Locations
- Paris
- Remote status
- Hybrid Remote
Paris
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Avantage 1
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Avantage 2
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Avantage 3
Proposez vous par exemple des subventions de bien-être ou des avantages similaires.
Workplace & Culture
At Yousign, we want to advocate for the well-being of our employees, so that the collaborative adventure we just
talked about 😉 👆 is as fulfilling as possible.
That’s why we offer:
- flex office. Phenomenal offices in Paris, at the Place de la Concorde, and on the marina of Caen, the historical
headquarters of the company. ⛵Full-remote is possible for a large part of the teams,
- asynchronous work. We communicate both synchronously and asynchronously with tools that make this
distance more pleasant: Slack, Notion, Discord, Google Workplace, etc.
- unifying team building. We all meet together to exchange formally but also for fun!
- sports. Many yousigners like to be energized by doing sports activities or even competitions together or
individually,
- ecology. We advocate the "0 paper" policy, the use of compost, public transportation...and many other things!
We also have a partnership with Ecotree: for every 10 clients we plant a tree to reduce our carbon footprint.
Today, this represents more than 1,200 trees.
About Yousign
At Yousign, we are reinventing the electronic signature experience with a fast, legal, secure and 100% European SaaS solution. 🖊⚡
Founded in 2013 by Luc Pallavidino and Antoine Louiset in Caen, our scale-up is now present in France 🇫🇷, Italy 🇮🇹 and Germany 🇩🇪!
Our goal? To become the European leader in electronic signatures by enabling freelancers and SMBs, to simplify
their workflows. 🤸
🚀 In order to achieve this…
- 2019: we integrated into the eFounders, one of the best SaaS start-up studios in Europe,
- 2021: we raised 30 million euros from the eFounders and Lead Edge Capital, famous for having invested in
BlaBlaCar, Asana, Zoom, Spotify and Uber.
We offer two e-signature solutions:
- a web app, ready to use and accessible from anywhere,
- an API (Application Program Interface), which can be easily integrated into business softwares
At this time, Yousign is :
- more than 200 yousigners in our offices in Paris and Caen, or in full-remote (+40% are working remotely) 👦 💻
- more than 12,000 customers who trust us on a daily basis 🤝
- over 4 million signatures every month 🔝
- An impressive annual growth rate, which makes us the most successful e-signature scale-up in Europe
Gender Equality Index 85/100
Customer Success Manager - Italian speaker 🇮🇹 (F/M/X)
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