Sales Support Specialist FR/EN
About the job
As a Sales Support Specialist, you will be in direct contact with customers and prospects in France and all around Europe, helping them get the most out of Yousign’s SaaS platform. Your mission is not only to provide outstanding support but also to drive small deal closures, ensure customer satisfaction, and identify opportunities for growth within our existing customer base.
This is a hybrid role between support and sales, giving you end-to-end visibility over the customer lifecycle in a high-impact SaaS environment. You’ll:
- Work closely with Sales, Customer Solutions, and Product teams.
- Gain experience in both customer relationship development and revenue generation.
- Build the skills and track record to grow into a full Sales Role.
Your Team You will be included in the Sales Support team, that is part of the the Business Development team. The Sales Support team is currently composed of 5 Sales support specialists and 1 Manager.
Your Missions
🛠️ Support
- Guide and assist prospects and customers in using Yousign’s SaaS application.
- Ensure timely and high-quality responses in line with our Service Level Agreements (SLAs).
- Resolve low-complexity issues efficiently while identifying opportunities to scale solutions.
💼 Closing
- Engage with prospects and existing customers to qualify their needs and develop small-scale commercial opportunities.
- Close deals autonomously, contributing directly to monthly revenue targets.
🔄 Retention & Growth
- Monitor and support customer usage to reduce churn and promote adoption.
- Identify upsell and cross-sell opportunities based on customer needs and usage patterns.
- Proactively flag accounts with expansion potential and collaborate with Sales or Success teams for handover.
🤝 Relationship Management
- Build strong relationships with customers and ensure a smooth and positive customer journey.
- Support and coordinate renewals for small accounts, ensuring continuity and satisfaction.
Who are you ?
- Feel like applying ? Here are the main skills that will help you thrive as Yousigns’ next Sales Support Specialist :
- Previous experience as a Sales Development or Inside sales representative, ideally in SaaS.
- Fluent in French and English (you will be communicating in writing and verbally with customers in both languages), professional level in English (language used internally for our day-to-day); if you speak any other European languages is a huge plus (Italian/Spanish/German)
- Prior experience using Salesforce or a comparable CRM is a plus
- Highly collaborative and organized, with strong prioritization skills.
- Available to work from our Paris office at least 4 days a week.
However, If you don't match all of those criteria, no worry ! You can still apply and let us know how you will be a good fit for the position, our Talent Acquisition team will have a close look at your application.
- Département
- Revenue
- Locations
- Paris
- Remote status
- Hybrid
- Salary
- 44k-60k
Paris
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Avantage 1
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Avantage 2
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Avantage 3
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Workplace & Culture
At Yousign, we want to advocate for the well-being of our employees, so that the collaborative adventure we just
talked about 😉 👆 is as fulfilling as possible.
That’s why we offer:
- flex office. Phenomenal offices in Paris, at the Place de la Concorde, and on the marina of Caen, the historical
headquarters of the company. ⛵Full-remote is possible for a large part of the teams,
- asynchronous work. We communicate both synchronously and asynchronously with tools that make this
distance more pleasant: Slack, Notion, Discord, Google Workplace, etc.
- unifying team building. We all meet together to exchange formally but also for fun!
- sports. Many yousigners like to be energized by doing sports activities or even competitions together or
individually,
- ecology. We advocate the "0 paper" policy, the use of compost, public transportation...and many other things!
We also have a partnership with Ecotree: for every 10 clients we plant a tree to reduce our carbon footprint.
Today, this represents more than 1,200 trees.
About Yousign
At Yousign, we are reinventing the electronic signature experience with a fast, legal, secure and 100% European SaaS solution. 🖊⚡
Founded in 2013 by Luc Pallavidino and Antoine Louiset in Caen, our scale-up is now present in France 🇫🇷, Italy 🇮🇹 and Germany 🇩🇪!
Our goal? To become the European leader in electronic signatures by enabling freelancers and SMBs, to simplify
their workflows. 🤸
🚀 In order to achieve this…
- 2019: we integrated into the eFounders, one of the best SaaS start-up studios in Europe,
- 2021: we raised 30 million euros from the eFounders and Lead Edge Capital, famous for having invested in
BlaBlaCar, Asana, Zoom, Spotify and Uber.
We offer two e-signature solutions:
- a web app, ready to use and accessible from anywhere,
- an API (Application Program Interface), which can be easily integrated into business softwares
At this time, Yousign is :
- more than 200 yousigners in our offices in Paris and Caen, or in full-remote (+40% are working remotely) 👦 💻
- more than 18,000 customers who trust us on a daily basis 🤝
- over 4 million signatures every month 🔝
- An impressive annual growth rate, which makes us the most successful e-signature scale-up in Europe
Gender Equality Index 96/100
Already working at Yousign?
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