Sales Support Manager (F/M/X)
Your Team
As Sales Support Manager, you will be in charge of carrying a part of the Revenue target for our SMB and Self-service customer base. You will lead a team of 4-5 Sales Support Specialists who engage directly with prospects and customers to drive small-scale deal closures, and promote customer satisfaction for our long tail of SMB customers. Your team plays a critical role in ensuring smooth onboarding, rapid issue resolution, and identifying revenue opportunities within our customer base.
You will work cross-functionally with Sales, Customer Solutions, and Care teams to maximize the impact of this hybrid team across the customer lifecycle.
This is a new team that will require a leader with a strong problem-solving mindset and a creative “can-do” attitude.
Yousign values autonomy, ambition, cross-team collaboration and continuous learning. You will be able to expand the role to reach a variety of topics ranging from Inbound marketing, Product-led growth, and beyond, acquiring strong cross-team visibility.
Your Missions
Team Management
- Lead and coach a growing team of Sales Support Specialists based in Paris.
- Drive performance, motivation, and personal development.
- Build onboarding, enablement, and continuous learning frameworks.
Operational Excellence
- Ensure timely responses to requests for transaction, both on new deals and upsells, in line with SLAs.
- Drive execution and efficiency in ticket handling and inbound inquiries, by setting up workflows and cadences.
- Monitor KPIs such as Time-to-first contact, conversion from support to deal, and Revenue generation. Track weekly, monthly, and quarterly KPIs. Provide accurate forecasting and data-driven insights.
Sales & Revenue Contribution
- Oversee and improve deal closing processes for small commercial opportunities.
- Ensure team members consistently meet their monthly revenue and retention targets.
- Collaborate with Sales teams on pipeline routing and expansion opportunities.
Customer Retention & Growth
- Implement scalable practices to reduce churn and improve product adoption.
- Equip the team to identify upsell and cross-sell opportunities.
Cross-Functional Collaboration
- Work with Product and Customer Solutions to relay customer feedback and influence roadmap.
- Partner with Enablement and Ops to refine processes, tools, and reporting.
Who are you ?
Feel like applying ? Here are the main skills that will help you thrive as Yousigns’ next Sales Support Manager (F/M/X) :
- Previous experience managing an SDR or inside sales team, ideally in SaaS;
- Strong coaching mindset with a track record of upskilling junior talent;
- Experience in customer-facing roles: support, inside sales, success, or account management;
- Confident with Salesforce for lead management, reporting, and analysis;
- Highly collaborative and organized, with strong prioritization skills;
- Fluent in English (French or another European language is a plus);
- Available to work from our Paris office at least 4 days a week. Relocation can be arranged.
However, If you don't match all of those criteria, no worry ! You can still apply and let us know how you will be a good fit for the position, our Talent Acquisition team will have a close look at your application.
What will you find at Yousign ?
- A dynamic scale-up that puts people first
- A management style that encourages autonomy and cohesion, through common Objectives and Key Results (OKR)
- Top-notch work culture and methods
- Regular team events and bi-annual company meetings
- Numerous perks & benefits, such as: charity day offered, ESOP, remote equipment, private health and life insurance (Alan), learning & talent development advantages, CSE, Moka.Care subscription and more!
- Relocation package if needed
Recruitment Process
A first interview with Florent Mirigay, Talent Acquisition Manager
An interview with your future manager, Aleta Noujaim
A business-case
A final interview with Fanny masson, our CRO
Equal Opportunity at Yousign
At Yousign, we embrace uniqueness and ensure every team member has an equal chance to contribute.
We offer equal job opportunities and maintain transparent, fair processes across the board, including pay. 🟰💰
Join us at Yousign, where our differences fuel creativity and strength — Let's leap into this amazing adventure together! 🌈✨
- Département
- Revenue
- Role
- Sales Development Representative (H/F/X)
- Locations
- Paris
- Remote status
- Hybrid
Paris
-
Avantage 1
Ici vous pouvez par exemple écrire que vous proposez un salaire digne de concurrence ou des avantages similaires. -
Avantage 2
Quels sont vos activités sociales ensembles? Écrivez tout de déjeuner d'affaire à des voyages annuels. -
Avantage 3
Proposez vous par exemple des subventions de bien-être ou des avantages similaires.
Workplace & Culture
At Yousign, we want to advocate for the well-being of our employees, so that the collaborative adventure we just
talked about 😉 👆 is as fulfilling as possible.
That’s why we offer:
- flex office. Phenomenal offices in Paris, at the Place de la Concorde, and on the marina of Caen, the historical
headquarters of the company. ⛵Full-remote is possible for a large part of the teams,
- asynchronous work. We communicate both synchronously and asynchronously with tools that make this
distance more pleasant: Slack, Notion, Discord, Google Workplace, etc.
- unifying team building. We all meet together to exchange formally but also for fun!
- sports. Many yousigners like to be energized by doing sports activities or even competitions together or
individually,
- ecology. We advocate the "0 paper" policy, the use of compost, public transportation...and many other things!
We also have a partnership with Ecotree: for every 10 clients we plant a tree to reduce our carbon footprint.
Today, this represents more than 1,200 trees.
About Yousign
At Yousign, we are reinventing the electronic signature experience with a fast, legal, secure and 100% European SaaS solution. 🖊⚡
Founded in 2013 by Luc Pallavidino and Antoine Louiset in Caen, our scale-up is now present in France 🇫🇷, Italy 🇮🇹 and Germany 🇩🇪!
Our goal? To become the European leader in electronic signatures by enabling freelancers and SMBs, to simplify
their workflows. 🤸
🚀 In order to achieve this…
- 2019: we integrated into the eFounders, one of the best SaaS start-up studios in Europe,
- 2021: we raised 30 million euros from the eFounders and Lead Edge Capital, famous for having invested in
BlaBlaCar, Asana, Zoom, Spotify and Uber.
We offer two e-signature solutions:
- a web app, ready to use and accessible from anywhere,
- an API (Application Program Interface), which can be easily integrated into business softwares
At this time, Yousign is :
- more than 200 yousigners in our offices in Paris and Caen, or in full-remote (+40% are working remotely) 👦 💻
- more than 18,000 customers who trust us on a daily basis 🤝
- over 4 million signatures every month 🔝
- An impressive annual growth rate, which makes us the most successful e-signature scale-up in Europe
Gender Equality Index 96/100
Sales Support Manager (F/M/X)
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